Support, hosting and maintenance
We keep websites and applications running for businesses across Nigeria, from our office in Abuja. Managed cloud hosting, monitoring, security patching, backups and an agreed response time for incidents, with ongoing feature work handled under the same retainer.
- Lugbe, FCT, Abuja
What is included
Managed cloud hosting
Hosting set up and run for you, so your team does not have to look after servers.
Monitoring
Checks that alert us when a site or application goes down or slows.
Security patching
Updates applied to the software and what it depends on as vulnerabilities are published.
Backups
Regular backups, with a restore process that is tested rather than assumed.
Agreed incident response
A response time for incidents written into the retainer, so you know how quickly someone will act.
Ongoing feature work
A block of development hours each month for improvements, handled under the same retainer.
When this is the right fit
- Software that is live and critical to the business.
- A system built by a team that is no longer available.
- No one in-house responsible for keeping the site secure.
- A steady list of small improvements that never gets done.
Support, hosting and maintenance: common questions
Can you support software another company built?
Yes. We start with a review of the code, the hosting and the documentation, tell you plainly what condition it is in, and then agree in writing what the retainer covers.
What is included in a support retainer?
Hosting, monitoring, patching, backups and an agreed response time for incidents, with a block of development hours each month. The exact scope is agreed in writing.
Is there a warranty after launch?
For software we build, defects found against the agreed scope are fixed at our cost within the warranty period. A retainer covers everything beyond that.